We are Hiring!

Join our Client Engagement Team

Join the PGC team!

If you are super motivated, passionate about helping others, and have great communication skills, then we want to hear from you!

Position: Business Account Manager

Location: New York, NY 10011

Salary: $58,000 - $65,000 a year

About PGC

PGC operates in the HR and technology space as a complete workforce management platform. We help companies engage with workers in all 50 states and Canada, and are an ideal partner for startups and companies expanding into or across North America.

We manage our clients back-office functions including payroll, taxes, insurance, benefits, contracts, and day-to-day HR matters. We are privately-funded, have our own custom-built software, Precision, have offices in both London and NYC, and have had significant growth over the last 12 months with even more on the horizon.

The Position

This role spearheads the management of our international clients and workforce experience, helping them navigate US/Canadian employment. Based in our New York office, you’ll report to the VP of Client Engagement and work alongside the Experience Team.

Primary Responsibilities

You will be working alongside our VP of Client Engagement Shatana, who explains what a day in the life of the Client Engagement team is like in the video below. The day to day responsibilities of the role will include:

Operationalize

  • Provide post-sale, operational and relational account management support to clients, including onboarding, and timely responses to key customer support requests

  • Advise clients on day-to-day workforce HR issues and strategic operational challenges

  • Manage HR items and provide a proactive experience from onboarding to benefits administration and offboarding

  • Implement internal process change, working cross-functionally to streamline processes

Manage

  • Facilitate a proactive client relationship by having an in-depth understanding of our client’s goals and health, anticipating potential issues, and providing unprompted support that continually improves our clients experience and furthers their success

  • Conduct regular health checks and growth assessments to enable client’s growth

  • Utilize creative/analytical thinking to identify complex problems and create simple solutions that scale

Enable

  • Develop key client resource materials and external communications

  • Conduct training sessions with clients on workforce compliance and business opportunities, and provide industry insights and compliance guidance

Drive relationships

  • Prioritize, manage and own emerging and developing key customer risks/issues from start to finish to de-escalate and resolve customer concerns

  • Build relationships with key stakeholders within client organizations

You (skills/attributes/experience)

  • Role - 2+ years of experience in customer/client-facing roles eg AM, BD, CS, Customer Experience, Client Op’s, or HR Generalist

  • Industry – experience ideally in the HR/staffing sector, SaaS, or start-up experience, role suits someone with a desire to work for a boutique company. You’re Tech-savvy and have experience with CRM software, MS Office, proprietary tech platforms, and CS ticketing systems

  • Education - Preferred Bachelor’s or Masters BA/BS degree in Business Administration, HR, Operations Management or relevant field

  • Customer Success – You’re passionate about helping others and possess a strong sense of empathy with experience delivering client-focused solutions and proven track record of going over and above to meet client needs

  • Time management – You enjoy balancing multiple projects, and can prioritize well while maintaining sharp attention to detail, have a heart for accuracy/excellence, and are able to provide honest, unbiased assessments of situations

  • Communication – Personable and able to relationally communicate to stakeholders at all levels, including C-level. Engaging written and verbal communication skills and ability to explain complex terms simply

  • Innovative - Process solutions logically to objectively troubleshoot and innovatively resolve situations. You utilize creative thinking to create solutions that scale

  • Adaptability - Are an emotionally-intelligent people person who enjoys engaging with others and has a level-headed, positive approach to (even challenging) situations, you thrive in an adaptable, entrepreneurial, fast-paced environment

  • Professional Development (PD) - Quick learner with a desire for continuous improvement who seeks out feedback and takes ownership of personal PD

Compensation, Benefits and Perks

  • Salary - Base of $58,000 to $65,000 pending experience

  • Benefits - Generous contribution to healthcare coverage with elective options for dental, vision, disability, and life insurance, we also have a 401(k) and IRA you can utilize

  • PTO - 20 days paid time off plus select holidays

  • Hours - Full-time exempt position, 9am - 6pm, Monday – Friday, late shifts (until 9:30pm ET) may be required occasionally.58

  • Travel - Occasional travel may be required between PGC offices and to client sites

  • Office dogs – We have two French Bulldogs who frequent the office

  • Coffee/Brekky - Hit up the Nespresso for a pick-me-up or get a free breakfast on the go

  • Team – Collaborative approach and strong team culture, we love to celebrate and enjoy who we work with/do life alongside

Job Type: Full-time

Benefits

PGC is a really great place to work! Aside from the fun perks above and competitive salary, here’s what else you can expect from us:

  • 401(k)

  • Dental Insurance

  • Disability Insurance

  • Flexible Schedule

  • Health Insurance

  • Life Insurance

  • Paid Time Off

  • Professional Development Assistance

  • Retirement Plan

  • Vision Insurance

Interested?

If this role sounds like the perfect match for you, click here to apply and to find out more details. We can’t wait to hear from you!

Elizabeth Owensjobs, HR, Client Engagement